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Here at Click Car Parts, we understand that buying your replacement parts online can appear daunting, scary and confusing. Along with various names for the same part, some vehicle have multiple options. We have tried to make your shopping experience with us as hassle free as possible. Below are some of the most commonly asked questions. If you are still unsure of anything, please do not hesitate to contact us.

  • Delivery
  • Where Is My Order?

    Once your order has been marked as dispatched, you will receive a confirmation email to the address you used to register with. UK Mainland deliveries are usually delivered within 48 hours of the order being marked as dispatched. If you have any queries, please contact us.

     

    Can I Change My Delivery Address?

    Unfortunately you cannot change the delivery address online once your order has been submitted. However, you can call our customer service team who may be able to manually update the address.

    If your order has already been dispatched, then unfortunately we cannot change the address. However, if it isn’t showing as dispatched, then please call us and it will be treated as a matter of urgency.

     

    Do You Deliver Internationally?

    Yes, we do offer delivery services outside of the UK. For full information, and postage rates, please visit our Delivery Information page.

     

    Can I Cancel A Delivery?

    Yes, you can cancel an order/delivery, providing the order has not been dispatched. If your item(s) have been collected by our courier, then there may be a small fee (deducted from your refund) due to the cost of the courier. In all instances, please contact us for a fast response.

     

    How Do I Return An Unwanted Item?

    Please inform us within 30 days that you wish to return your item. You will need to obtain a Returns Authorisation Number by filling in our Returns & Cancellations form. Please see our Returns & Refunds page for more information.

     

    Who Pays For Return Postage?

    If an item is being returned because it is no longer required, or wrongly purchased, then we ask that you pay for return postage. If we have sent an item different to what was ordered, then we will cover the cost of return postage up to £7.50, unless agreed in prior. Please see our returns page for further information.

     

    What Happens To My Order If I Am Not In?

    If there is no-one at the delivery address provided to receive your order, the courier should leave you a card saying that they have attempted delivery. On the card should be a contact number for the courier, and also your tracking number. If not, please contact us for this information.

    In some instances, the courier may leave your item in a secure location – this is down to the discretion of the courier.

     

    Do I Have To Be In To Sign For My Delivery?

    Around 95% of our stock is sent by recorded, tracked courier which does require a signature. In some instances, we may send items by Royal Mail – this usually only applies to items under 2Kg and valued under £25.00.

     

    Can My Delivery Address Be Different To My Billing Address?

    For most UK orders, yes you can have a different delivery address to your billing address. If you place an order of a high value (above £250), then our fraud team may delay clearance of payment on this. This then has to be cleared by our card provider, and verified by them that both addresses are ok.

    For International customers, we do ask that the delivery address is the same as the billing address.

  • Orders
  • Can I Use The Website To Order For Other People?

    Yes, the checkout process is designed so you can enter another delivery name and address. However, please ensure that the cardholder’s details are accurately filled in for the billing address.

     

    I Need To Cancel My Order, How Do I Do This?

    In all instances, we recommend calling us as soon as possible. This is to stop the order being passed on to our courier. If your order has already been passed to our courier, we shall do our best to stop it being delivered to you. However, we cannot guarantee this.

     

    What Happens If An Item Is Out Of Stock?

    We do our best to ensure stock levels on our website are accurate and up to date at all times. If you item is out of stock, we shall contact you immediately to inform you of any delay, and ask how you wish to proceed.

     

    Can I Update, Change Or Add To An Existing Order?

    Once you have completed your order online, by way of paying for the items, then no changes or additions can be made. You would have to place a second order. Alternatively, please contact us and our sales staff will be able to make any amendments required.

     

    Can I Order Over The Phone?

    Yes you can. You can call our office Monday to Friday 08:00 to 17:30, on 0844 264 5465.

     

    Will Items That I Have In My Trolley Be Reserved For Me?

    Unfortunately items in your Trolley are not reserved for you. Stock is only allocated to a customer once you have completed through the checkout stage and payment has cleared. However, if you add stock to your Trolley, leave the website, and then return, the items will still appear in your Trolley (provided you are on the same computer and have cookies enabled).

     

    You Are Showing Low Stock On An Item, Do You Have It?

    In the event of low stock, please contact us and we can do a stock enquiry for you. 
  • Receipts
  • How Do I Know If This Is The Correct Part For My Vehicle?

    One of the features on our website is the Part Sniper tool. This allows UK Customers, with a valid UK Number Plate to enter their vehicle registration, and will be presented with only parts suitable for that vehicle. Alternatively, you can manually enter details using the selection of filters below the registration section.

    If you are ever in any doubt, please contact us. Please also ensure you that you have checked the image and items specifics (where available) before making your purchase.

     

    You Don’t Show Stock For My Car, Can You Get It For Me?

    We do try out best to meet all customers’ requirements. Please fill out a product request form and we will be in touch with the part(s) that you require.

     

    How Do I Leave A Product Review?

    Simply find the item you purchased, and click on “Submit a Review”. Alternatively, you can view your purchasing history in your “My Account” section.

    All reviews are moderated for irrelevant, abusive or inappropriate behaviour before being published and made live on our website.

    We do ask that product reviews only relate to the specific product. Any issues regarding delivery, customer service or any other aspect not directly related to the item, we ask are sent to us by email. View our Contact Us page for further information.

     

    Can I Leave A Video Review?

    We greatly appreciate all reviews received. Video reviews would be very much appreciated. The following conditions would apply to any videos submitted:


    You own the copyright to all media that shows in your video.
    You understand we reserve the right to use your name and media for any publicity purposes.
    You are granting us permission to use your media in any way we deem necessary.
    You understand that we reserve the right to refuse use of your video with explanation.

     

    Do You Provide Datasheets?

    Where required by law, yes we can provide a date sheet if available. Please contact us for more information.

     

    Do Your Products Come With “Approval” Certificates?

    Where required by law, products will come with the relevant certificate. If you do not receive one, or need a replacement, please contact us.

     

    What Is A Clearance Item?

    From time to time we may sell items as “clearance” at a reduced rate. These are generally items that are from a supplier that we no longer use, or no longer make parts. Clearance items are as good as new, but have been sat in our warehouse for some time. The packaging may look aged and show signs of wear due to being moved around in stock. 

  • Products
  • How Do I Know If This Is The Correct Part For My Vehicle?

    One of the features on our website is the Part Sniper tool. This allows UK Customers, with a valid UK Number Plate to enter their vehicle registration, and will be presented with only parts suitable for that vehicle. Alternatively, you can manually enter details using the selection of filters below the registration section.

    If you are ever in any doubt, please contact us. Please also ensure you that you have checked the image and items specifics (where available) before making your purchase.

     

    You Don’t Show Stock For My Car, Can You Get It For Me?

    We do try out best to meet all customers’ requirements. Please fill out a product request form and we will be in touch with the part(s) that you require.

     

    How Do I Leave A Product Review?

    Simply find the item you purchased, and click on “Submit a Review”. Alternatively, you can view your purchasing history in your “My Account” section.

    All reviews are moderated for irrelevant, abusive or inappropriate behaviour before being published and made live on our website.

    We do ask that product reviews only relate to the specific product. Any issues regarding delivery, customer service or any other aspect not directly related to the item, we ask are sent to us by email. View our Contact Us page for further information.

     

    Can I Leave A Video Review?

    We greatly appreciate all reviews received. Video reviews would be very much appreciated. The following conditions would apply to any videos submitted:


    You own the copyright to all media that shows in your video.
    You understand we reserve the right to use your name and media for any publicity purposes.
    You are granting us permission to use your media in any way we deem necessary.
    You understand that we reserve the right to refuse use of your video with explanation.

     

    Do You Provide Datasheets?

    Where required by law, yes we can provide a date sheet if available. Please contact us for more information.

     

    Do Your Products Come With “Approval” Certificates?

    Where required by law, products will come with the relevant certificate. If you do not receive one, or need a replacement, please contact us.

     

    What Is A Clearance Item?

    From time to time we may sell items as “clearance” at a reduced rate. These are generally items that are from a supplier that we no longer use, or no longer make parts. Clearance items are as good as new, but have been sat in our warehouse for some time. The packaging may look aged and show signs of wear due to being moved around in stock. 

  • Mobile
  • Do You Have A Mobile Website?

    Our website is optimised to work on various devises from PCs, Laptops, Smart Phones and Tablets.

     

    Do You Have An App?

    We currently do not have an app available. However, we are working on one to be released early next year.

  • Newsletter
  • How Do I Sign Up To Your Newsletters?

    You will be asked at the checkout stage if you wish to opt in/out of any marketing material, which includes newsletters. Alternatively, you can manage your subscriptions within your Account.

     

    How Do I Unsubscribe From Your Newsletters?

    At the bottom of any marketing emails, there will be a link to unsubscribe. Alternatively, you can manage your subscriptions within your Account.

  • Vouchers
  • How Do I Use A Voucher Code?

    At the checkout stage, you will be asked to enter a voucher code before making a payment.

     

    Can I Use A Voucher Code More Than Once?

    Some voucher codes have a limited number of uses. For example, we may release a code for 10% off for the first 100 customers. Once this number has been reached, the code will become invalid.

     

    Can I Use More Than One Voucher Code?

    You can only use one Voucher per transaction. Voucher Codes cannot be used in conjunction with any other offer.

  • Payment
  • Is this site secure to buy from?

    Yes, our site is secure. All transaction information passed between this website and Sage Pay's systems is encrypted using 128-bit SSL certificates.  Click here to view our Secure Shopping Page.

     

    Can I Pay Over The Phone?

    Yes of course you can*. We accept all major credit and debit cards and use Sage Pay as a secure system for all our transactions. Please contact us on 0844 264 5465.

     

    When Will My Card Be Charged?

    Items will be charged for once we receive your order.