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To access the returns form, please vist our Product Returns page.

Returns

Here at Click Car Parts we aim to exceed all of our customers’ expectations. However, we do realised that from time to time, you may need to return or cancel and item that you have purchased. Please see the points below:

  • We must be informed of any return issue within 30 days of the original purchase date.
  • Before returning any product(s), please ensure that you have read our Terms & Conditions.
  • Any product(s) returned must be in a re-saleable condition and in the original packaging with any documentation as supplied.
  • The product(s) must not have been fitted, run or tested on the vehicle. If the item has been fitted, run or tested, then the return will be processed as a warranty claim.
  • Electrical items must not have been taken out of its packing if returning as an incorrect part.
  • The buyer is responsible for all return postage costs, unless agreed with us beforehand.
  • Items returned outside of the returns period specified may be subject to a surcharge of 20% (This charge is due to restocking the unwanted item after the 30 day period).
  • The product(s) packaging must not be damaged in any way, shape or form. If returning an item, please re-box or re-bag it. Do not send the item back with the delivery label attached directly on to the packaging. 

Before sending an item back to us, you first of all need to obtain a Returns Authorisation Number. To get a Returns Authorisation Number, please see the steps below:

  • Click on “My Account” and log in using your email and password that was used when you created your account. If you have purchased a product outside of our website (ie, over the phone, eBay, Amazon etc), you will need to set up a new account.
  • Once logged in, click on “Returns” and then select “New Returns Request”.
  • A form will load requesting basic information. Once completed, click on “Submit Returns Request”.
  • A Returns Authorisation Number will then be generated and emailed to you.

Once you have obtained a Returns Authorisation Number, please send the item(s) back along with the tear off slip on the back of your invoice. Ensure you fill in your Name, Contact Number, Returns Authorisation Number and Invoice Number.

 

Returning Car Batteries

Car batteries require extra care when returning to meet legal and/or health and safety reasons, it is therefore important the following steps are taken when returning a car battery.

  • Use only the packaging that was originally supplied, make sure the plastic bag and absorbent material is present and the box is not damaged.
  • If the box that was supplied with the car battery is damaged or lost we can provide a replacement at a cost of £7.50.
  • Alternatively, a collection can be arranged at a cost of £19.50.

 

Warranty Claims

If you wish to return an item that is covered under warranty, then you must first of all follow the steps outlined above. When filling in the Return Details, please ensure you select “Warranty”.

Once we have the item with us, we shall pass the product on to our supplier. We aim to have all warranty claims processed within 10 working days – provided all the relevant information has been supplied by the customer. Please note, we do require all requested information to process your claim. If information is missing, this may delay the warranty process.

If the item is deemed to be faulty, we shall issue a replacement product where appropriate. We would also reimburse any postal charges that have been incurred (limited to £7.50).

If the item fails our warranty process and is not covered under our manufacturer’s warranty you will be informed as soon as possible.
Items that have been rejected under our warranty process will be stored for no longer than 10 working days after which they will be disposed of. If you wish to arrange a collection of your item we must be informed giving at least 48 hours’ notice so that we may have the collection ready. Our collection address is detailed below in the ‘How To Return Your Item’ section.
 

How To Return Your Item

Once you have received a RTN number, an email acknowledgment will be sent requesting further information if necessary.

Please then return your item(s) in original packaging, securely packaged with the returns slip from your original invoice enclosed. Clearly mark the outside of your package with the returns number.

We recommend using an insured service as Click Car Parts is not responsible for the loss or damage of any goods returned. The customer is responsible for all postage costs unless specifically agreed and confirmed in advance.

A cost effective site to use for returning parts is www.interparcel.com. We are in no way affiliated to this site and any return method may be used.

All returns must be received within 30 days of receiving a Returns Authorisation Number. Upon receipt the return will be inspected at our discretion a credit may be refused. If the item has been sent back to us for a warranty claim, we will forward the item on to our supplier.

Items returned without an authorisation will be refused and may be disposed of.

Please send your item(s) back to us at the following address:

Click Car Parts (Returns Department)
Holland House
Furnace Hill
Clay Cross
Chesterfield
Derbyshire
S45 9NF

Please note, we aim to have all returns processed and refunded (where applicable) within 48 hours of us receiving the item(s). 

 

To access the returns form, please vist our Product Returns page.